What Information Should The Customer Provide When Giving Quality Feedback?
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What Information Should The Customer Provide When Giving Quality Feedback?

Views: 0     Author: Site Editor     Publish Time: 2024-02-25      Origin: Site

Inquire

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1. Please pay attention to the description in the Quality Problem Feedback Form, the pictures reflecting the problem, including:

a Photos of the vehicle's signs;

b Overall photos of the vehicle, with damaged or faulty parts. That is to say, you can see the damage or the fault site, but also you can see the place related to the fault site. When the photo is not taken, the damaged parts can not be removed;

c Unique identification or identification photos of the faulty parts;

2. Video data

a Consistent video data, including: the working hours of the vehicle instrument, the vehicle nameplate, the condition of the fault part, the fault part and the whole machine. Please note: the video must be coherent, can not be edited or shot using the pause button;

b In order to show some performance faults, the operation process video must be filmed;

3. In order to accurately judge and analyze problems, we may also ask customers to provide some designated photos and videos.

4. Quality Problem Feedback Form


Customer Name


Machine Name


Machine Model


Machine Number


Feedback Time


Arrival Time


Service Time


Defective Part Name


Part Model


Part Number


Photo of the machine nameplate:

Photo of Defective part nameplate (or number):



Description of the fault or problem:


Pictures or videos of the fault or problem:


Others:



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